City to Examine Improving 911/311

As part of the City’s new focus on improving customer service, the City Manager has put together a taskforce to determine how to improve the 911/311 system.

Right now, if you call 911 or 311, the same group of operators answers the call. The 911/311 system is currently under the authority of the Fire Department. The taskforce will look at organizational structure, training standards, and management issues, among other things.

The taskforce is being asked to address these issues expeditiously so that any suggested changes can be incorporated into the upcoming budget (our budget year runs from Oct. 2006 – Sept. 2007).